Changes to Police Scotland Front Counter Services in Aberdeen.

Police Scotland is proposing to open a new public counter at Kittybrewster, Aberdeen, giving residents a second city location alongside the existing public counter at Marischal College.

Under the proposals, both locations would operate from 7am to midnight, seven days a week, helping Police Scotland better respond to changing patterns of public demand and community need.

A recent footfall survey conducted by Police Scotland found that the public counter at Marischal College is significantly underused when open during overnight hours. While the proposal would mean the removal of an overnight public counter service, in future, members of the public would benefit from increased choice over the location they attend.

Residents and visitors could select the site most convenient to them, whether based on geography or travel preference, with Marischal College continuing to provide a central location and Kittybrewster offering free parking.

A public consultation on the proposed changes will take place giving members of the public, officers and staff, and stakeholders the opportunity to share their views and provide feedback before any final decisions are made.

Area Commander Chief Inspector Vicky Stables said: “Our proposals for public counter provision are intended to improve accessibility, convenience and the overall efficiency of service delivery across the city. Expanding to a second location in Kittybrewster would give members of the public more choice about where they access our services, while allowing us to better match opening hours to actual public demand.

“Our Public Enquiry Support Assistants (PESAs) play a vital role in supporting the community every day, providing professional face-to-face assistance, information and guidance to help members of the public with a wide range of enquiries. These proposals are designed to ensure we can continue delivering that high standard of service in locations and at times that best meet the needs of our local community,”

“We look forward to hearing from the public and listening to their views on these proposals." 

The consultation will be open Tuesday, 2 June to Sunday, 23 August, 2026, and can be accessed via the Police Scotland Engagement Hub. Please take the opportunity to view the public consultation, participate and encourage those around you to participate in the survey and have their voice heard.

Front counters will sit alongside the other ways the public can contact Police Scotland. These include:

 calling 999 or 101,

 Online Contact Us form,

 In person Public Counter opening hours

 Text Relay - 18001101 for deaf, deafened, hard of hearing or speech-impaired callers,

 Support for British Sign Language users/speakers

 In writing – to PO BOX 2460, Dalmarnock, Glasgow, G40 9BA

You can contact NorthEastCPTAberdeenCity@scotland.police.uk for more information on this proposal and consultation.